Award recognizes innovation in Voice of the Customer technology and analytic services
Concentrix is proud to announce that its ConcentrixCX Voice of the Customer (VOC) solution has been awarded CUSTOMER Magazine’s Product of the Year. Every year, CUSTOMER recognizes vendors whose products and solutions demonstrate a dedication to quality in solutions that benefit the overall customer experience, while driving ROI for companies that use them.
ConcentrixCX combines its industry-leading software with expert analytic services to help companies use insights from customer feedback to improve customer experiences (CX). The platform gathers customer opinion in real time, then applies artificial intelligence to predict behavior and direct action. A team of in-house CX professionals works closely with clients to ensure they fully understand metrics from their VOC program, and can optimally implement those actionable results.
The CUSTOMER award distinction recognizes Concentrix’s outstanding work in VOC technology and analytic services for large enterprise CX programs, and its extraordinary value to clients during the Covid-19 crisis. Because ConcentrixCX gave them the insights and tools they needed, when they needed them, these clients experienced little to no drop in agent performance or customer satisfaction during the pandemic, and many of them saw improvement.
For more information on Concentrix VOC, see https://www.concentrix.com/solutions/voc